Terms and Conditions

Terms

At mummyspartyshop.com, we are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

For all mummyspartyshop.com pre-order items, all purchases are final. We will not process returns unless for wrong or defect items sent. Mummyspartyshop.com items cannot be shipped to Singapore and Brunei.

Making a purchase

At mummyspartyshop.com, we are not able to neither amend nor combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.
We post all orders made before 1pm, Monday – Friday on the same day via Pos Laju. Pos Laju makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia).
Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers (Pos Laju or Malaysian Registered Mail) and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
Payment

All payments have to be made by means specified by mummyspartyshop.com. Payments shall not be deemed to be made until full amount of funds have cleared.
Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

Exchanges/ Returns:

All returns must be returned in ORIGINAL PACKAGING, UNALTERED condition with ALL TAGS ATTACHED for store credit only.
All returns must be posted within 7 days of receiving your order along with the RETURN FORM.
All items returned (including faulty items) without abiding by the above terms (1. & 2.) will not be accepted.
There is a restocking fee of 5% for all items returned.
Buyer bears the cost of shipping the item back to us.
Sale items cannot be returned.
Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. mummyspartyshop.com portrays all items as accurately as possible. Returns due to colour variances will not be accepted.
All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel.
mummyspartyshop.com is not liable for mummyspartyshop.com items purchased from a third party merchant.
All unclaimed parcels are forfeited 60 days after a notification email is sent.